Nyan Lin Htet

Industrial Electronics (Keyence) Quality Tester

The one that kicked off my IT career. I was responsible for testing and refurbishing Keyence industrial electronics, and after each test we had to print labels for the packing team. Using a manual label printer made the process slow and error-prone, so I built a scannable Excel log sheet that automated the labeling workflow which:

• Increased overall packing time by 10%
• Reduced misprints and errors by 20%

Help Desk Technician

After being the IT lead for the warehouse at Hankyu, I worked on the CompTIA A+ certification and transitioned to a help desk role at Resource Point Of Sale, providing technical support for POS systems and IT issues for restaurant chains across the country including Smashburger, Black Bear Diner, and Goodwill.

• Maintained a ~98% first-call resolution rate
• Supported 200+ Smashburger locations nationwide

Techforce Analyst

After moving to Portland, I joined Salesforce as a Techforce Analyst on the internal IT team, supporting more than 60,000 employees. Efficiency was key, so I started learning to code to build tools that improved our workflows:

• Developed a Chrome extension to improve knowledge article visibility, adopted by ~30 team members
• Developed a Python/Selenium script to automate weekly time-logging, eliminating repetitive manual entry
• Developed a NATO phonetic converter to improve communication accuracy during support calls

Software Engineering Career Track

I really enjoyed building those tools at Salesforce, which inspired me to further pursue a career in software development. To solidify my skills, I attended Springboard’s Software Engineering Career Track bootcamp, gaining exposure to front-end and back-end development fundamentals.

Full Stack Engineer

My first full-stack engineering role, working in an Agile environment and contributing to production applications for multiple clients.

• Integrated Braintree 3D Secure (3DS) for PSD2-compliant payments on batchgeo.com, securing $200K+ in monthly transactions
• Optimized database queries and admin workflows, reducing page load times from ~4s to under 1s
• Built an admin portal for a Ruby on Rails finance-tracking application with responsive data visualization
• Resolved critical production issues for a mapping application used by enterprise clients including Amazon, Apple, and Home Depot

Mid-Level Software Engineer

At Movable Ink, I partner with enterprise clients, including Amazon Music, Audible, eBay, and Spotify, to integrate data, connect APIs, and build custom React components and applications, along with AWS serverless systems for data ingestion and real-time analytics.

• Built and deployed bespoke React applications for enterprise clients, enabling dynamic content rendering powered by real-time behavioral data and third-party integrations
• Authored behavioral tracking systems to capture product views, browsing, cart activity, and custom events, enabling real-time content personalization for clients without dedicated CDPs
• Built '/sd-red-assist', a custom slash command integrating Claude Code and Zendesk to automate support ticket analysis for rotating queue handling teams
• Built a custom image testing tool that generates shareable, parameter-based test sets to streamline QA for dynamic creative logic